What is Route?
Route automatically connects to everything you’ve ordered from all your favorite retailers like Econotransfer while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.
The Route mobile app provides the ability for you to visually track packages in one place.
Route Package Protection covers lost, damaged, or stolen items.
Route Protection will be available for Econotransfer consumers to add to their cart during the checkout process. Our customers’ premium rates are determined by factors unique to your store such as vertical, seasonality, and historical claims rates. Our consumers’ rates may be calibrated from time to time, as Route adjusts to changing demands from the market and accounts for your store’s performance.
What information does Route use and how do they use your data?
Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. They employ multiple layers of security to protect and secure customer data.
How do I report an order issue to get a replacement or a refund?
*Route refunds the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. They also do not pay custom/duty fees.
How can I track my deliveries on the Route mobile app?
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.
Why do I need Route Package Protection?
Route offers you “peace of mind” package protection for all of your orders at an affordable price. The cost to you – to fully protect your package in the event that it is lost, damaged, or stolen – is calculated based on the subtotal of the order and the partnership between Route and Econotransfer.